How does the returns policy work?
We accept returns within 14 days from the delivery date. Items must be new, unused and returned in their original packaging, complete with tags. Returns are valid only for purchases made directly on our website.
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Returns and refunds
What do I need to do to request a return?
Important: our website has recently updated its platform. Follow the procedure based on the date of your order. - If your order was placed before 6 October 2025 (old portal):. Contact our Customer Service providing your order number, the email add
How should I ship my return?
Prepare the package with the items you wish to return, ensuring that they are in their original packaging and in perfect condition. Attach the return shipping label to the outside of the package. You can choose from the following shipping methods, ba
How do I track my return?
To track the status of your return, we recommend using the tracking number provided on the shipping label and checking directly on the courier's website.
How much does the return cost?
Return costs are covered by us for the first return, only in countries where we offer free returns. If an order contains multiple products and the customer decides to return them at different times, only the first return is free. From the second requ
Can I return a product I received as a gift?
Yes, you can return a product received as a gift, but only if it was purchased directly on our site. You will need the order number and the buyer's email address. The return procedure is the same as for a normal purchase.
Can I process a return online for a product purchased in a physical UYN store?
No, items purchased in our physical stores must be returned directly to the same point of sale. Currently, the online return procedure is only valid for purchases made through our website
Can I modify my return request after I submit it?
Once a return request has been submitted, it is not possible to modify it or open a new request for the same order. If you need assistance, please contact Customer Service.
I filled out the return request but I changed my mind and want to keep the items. What should I do?
If you have decided to keep the items, do not give the return to the courier. Although the return request cannot be cancelled, it will not affect your order in any way and you will be able to keep the products.
When will I receive my refund?
The refund will be made to the same payment method used for the purchase, once our warehouse has received and inspected the returned items. The process can take up to 14 working days from receipt of the return. You will receive a confirmation email a
Will my initial delivery costs always be refunded in the event of a return?
We will only refund your initial delivery costs if you return all items in your order. If you decide to keep one or more products and return only part of the order, the delivery costs will not be refunded.
Can I return products from a bundle?
Yes, products purchased as part of a bundle can be returned following the standard return procedure. Each item included in the bundle can be returned individually, under the same conditions as the other products.
Can I return items purchased with a gift card?
Yes, it is possible to return items purchased with a gift card. In the event of a refund, the corresponding amount will be credited back to the same gift card, which will then be active and usable again. If you also paid for your purchase with anothe
How does the return work if I paid with an instalment payment method?
In the event of a full return, you will be refunded for the instalments already paid and the remaining instalments will be cancelled. For a partial return, the remaining amount will be recalculated: the refund will be subtracted from the outstanding
Can I return products from multiple orders in a single shipment?
No, we ask that you ship items from each order separately. Each return must correspond to a single order, to ensure correct handling and traceability.