Request a Return

The refund will be made to the same payment method used for the purchase, once our warehouse has received and inspected the returned items. The process can take up to 14 working days from receipt of the return.You will receive a confirmation email as soon as your refund is issued. The amount will be visible in your account within 2&#x2013;5 working days.

The refund will be made to the same payment method used for the purchase, once our warehouse has received and inspected the returned items. The process can take up to 14 working days from receipt of the return. You will receive a confirmation email a

When will I receive my refund?

Returns and refunds

How can I check the status of my order?

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Why did I receive a partial delivery?

I was charged in full but some items are missing from my package. What should I do?

I received a different product than the one I ordered. What should I do?

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Orders

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Account

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Do the prices shown include VAT?

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Payments

Where can I track the status of my order?

Which countries do you deliver to?

How much does delivery cost?

Are there additional costs for delivery to non-EU countries?

How long will it take to receive my order?

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What happens if my order contains items from different warehouses?

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Can I have my order delivered to an address other than my own?

Can I have my order delivered to a collection point?

I didn't collect my order from the collection point. What will happen?

Can I have my order delivered to a PO Box?

How can I dispose of the packaging correctly?

Delivery

How does the returns policy work?

What do I need to do to request a return?

How should I ship my return?

How do I track my return?

How much does the return cost?

Can I return a product I received as a gift?

Can I process a return online for a product purchased in a physical UYN store?

Can I modify my return request after I submit it?

I filled out the return request but I changed my mind and want to keep the items. What should I do?

Will my initial delivery costs always be refunded in the event of a return?

Can I return products from a bundle?

Can I return items purchased with a gift card?

How does the return work if I paid with an instalment payment method?

Can I return products from multiple orders in a single shipment?

Are UYN products covered by a warranty?

Can I register my product after purchase to get the lifetime warranty?

I need to open a claim for a product under warranty. What should I do?

What is the process for evaluating my claim?

I purchased the product elsewhere. Can I open a warranty claim?

What is not covered under the warranty?

Warranty

When will I receive my refund?Updated 17 days ago