Orders

How can I check the status of my order?

After making your purchase, you'll receive a confirmation email and, when it is shipped, you’ll get another email with a link to track your package. Please make sure the email address you entered is correct and also check your spam folder. The order

Can I cancel my order?

Orders are processed quickly to ensure maximum efficiency, so once confirmed, they cannot be changed or cancelled. If you change your mind, you can exercise your right of withdrawal.

How do I apply a promo code to my order?

At checkout, enter the promo code in the dedicated field and click “Apply”. If valid, the discount will automatically be applied to eligible products. Make sure you enter the code correctly, without extra spaces.

What happens if I forget to enter a promo code?

The promo code can only be entered during the checkout process. If you forget to apply a promo code, it will not be possible to add it to your order after it has been successfully processed. .

Why was my order cancelled?

Orders may occasionally be cancelled for security or availability reasons. In this case, we will send you an email to notify you of the cancellation. - Suspicious orders: all orders are subject to fraud checks. If deemed suspicious, the order will

Why did I receive a partial delivery?

Occasionally, some products may not be available at the time of shipping due to high demand or stock issues. We will only send you items we have in stock and only charge you for items actually shipped. Check your delivery confirmation to see if the m

I was charged in full but some items are missing from my package. What should I do?

Carefully check the inside and outside of the package for any signs of tampering or damage. If you confirm that an item is missing, please contact Customer Service and provide your order number, a description of the missing item and, if possible, att

I received a different product than the one I ordered. What should I do?

If the product you receive is not what you ordered, please contact Customer Service immediately with your order number and all the details of the incorrect product. We will help you get the right item as quickly as possible, or find a suitable altern

Are out of stock items restocked?

Availability on the website is updated in real time. If the size you want is out of stock, leave your email address in the dedicated field to receive a notification as soon as the product is available again. Please note that not all products are cons