Request a Return

Carefully check the inside and outside of the package for any signs of tampering or damage. If you confirm that an item is missing, please contact Customer Service and provide your order number, a description of the missing item and, if possible, attach photos.We apologise for any inconvenience and will do everything possible to resolve the situation quickly.

Carefully check the inside and outside of the package for any signs of tampering or damage. If you confirm that an item is missing, please contact Customer Service and provide your order number, a description of the missing item and, if possible, att

I was charged in full but some items are missing from my package. What should I do?

Orders

How can I check the status of my order?

Can I cancel my order?

How do I apply a promo code to my order?

What happens if I forget to enter a promo code?

Why was my order cancelled?

Why did I receive a partial delivery?

I received a different product than the one I ordered. What should I do?

Are out of stock items restocked?

What are the benefits of having an account?

I forgot my password. What should I do?

Can I update my account details?

I placed an order as a guest. Can I add it to my account's order history?

What's the difference between subscribing to the newsletter and creating an account?

How can I unsubscribe from the newsletter?

How can I delete my account?

Account

What payment methods can I use?

When will I see the order charge in my account?

How can I set my local currency?

Do you offer promotions or discounts?

What should I do if I can't complete the transaction?

Is it safe to make online payments on your website?

Can I request an invoice?

Do the prices shown include VAT?

Can I pay in cash?

Payments

Where can I track the status of my order?

Which countries do you deliver to?

How much does delivery cost?

Are there additional costs for delivery to non-EU countries?

How long will it take to receive my order?

What should I do to avoid delivery delays?

What should I do if my package arrives damaged?

What happens if my order contains items from different warehouses?

What happens if I'm not there at the time of delivery?

Which courier will deliver my order?

Can I have my order delivered to an address other than my own?

Can I have my order delivered to a collection point?

I didn't collect my order from the collection point. What will happen?

Can I have my order delivered to a PO Box?

How can I dispose of the packaging correctly?

Delivery

How does the returns policy work?

What do I need to do to request a return?

How should I ship my return?

How do I track my return?

How much does the return cost?

Can I return a product I received as a gift?

Can I process a return online for a product purchased in a physical UYN store?

Can I modify my return request after I submit it?

I filled out the return request but I changed my mind and want to keep the items. What should I do?

When will I receive my refund?

Will my initial delivery costs always be refunded in the event of a return?

Can I return products from a bundle?

Can I return items purchased with a gift card?

How does the return work if I paid with an instalment payment method?

Can I return products from multiple orders in a single shipment?

Returns and refunds

Are UYN products covered by a warranty?

Can I register my product after purchase to get the lifetime warranty?

I need to open a claim for a product under warranty. What should I do?

What is the process for evaluating my claim?

I purchased the product elsewhere. Can I open a warranty claim?

What is not covered under the warranty?

Warranty

I was charged in full but some items are missing from my package. What should I do?Updated 18 days ago